Virtual Wireless Expert — Elevate Customer Experience & Sales

T-Mobile; Nashville (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a customer-focused professional to guide wireless sales and service decisions for inbound callers. You will assess needs, tailor device and plan recommendations, and drive satisfaction through informed, personalized interactions.

The role emphasizes meeting sales targets while delivering high-quality service, supported by ongoing training and a broad benefits program. Join a team that values growth and customer loyalty.

Qualifications

• High School Diploma/GED (Required).
• 12 months of customer service and/or sales experience, retail environment (Preferred).

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
• Enhance product and process knowledge through continuous training on new skills, systems, and resources.
• Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence.
• Utilize digital tools consistently to support customer interactions and onboarding processes.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Business Acumen

Communication

Customer Service

Product Knowledge

Sales Management

Sales Metrics

Sales Performance

Sales Techniques

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused professional to guide wireless sales and service decisions for inbound callers. You will assess needs, tailor device and plan recommendations, and drive satisfaction through informed, personalized interactions.

The role emphasizes meeting sales targets while delivering high-quality service, supported by ongoing training and a broad benefits program. Join a team that values growth and customer loyalty.