Wireless Sales Expert: Customer Experience Leader

T-MOBILE USA, Inc.; Petaluma (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Tuition assistance

Commuter benefits

Job summary

T-Mobile USA, Inc. is hiring Mobile Experts to join the Retail Team of Experts. You will act as a brand ambassador, educate customers on devices and services, and drive energy and excitement in-store.

You will uncover needs and build relationships, aiming to meet sales, customer experience, and quality targets. The role emphasizes high-energy interactions, continuous learning, and teamwork. It offers base pay plus annual incentive targets, with comprehensive benefits and eligibility for stock

Qualifications

• Strong communication and customer service skills are essential.
• Sales experience and ability to meet targets are important.
• Ability to adapt to change and engage customers effectively.

Responsibilities

• Serve and sell to customers, delivering a best-in-class experience.
• Leverage digital tools during interactions and onboarding.
• Complete training on in-store experiences and processes.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Experts to join the Retail Team of Experts. You will act as a brand ambassador, educate customers on devices and services, and drive energy and excitement in-store.

You will uncover needs and build relationships, aiming to meet sales, customer experience, and quality targets. The role emphasizes high-energy interactions, continuous learning, and teamwork. It offers base pay plus annual incentive targets, with comprehensive benefits and eligibility for stock