Virtual Wireless Expert: Inbound Sales & Solutions

T-Mobile; Salem (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) company match

Paid time off

Paid holidays

Medical/dental/vision insurance

Job summary

T-Mobile USA, Inc. is seeking a role that supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs.

You will assist inbound callers in selecting devices and service packages, analyzing customer needs, and recommending personalized wireless, voice, and data products to drive satisfaction. Expected to achieve sales targets and deliver high-quality customer experiences.

Qualifications

• Sell to new customers by learning their needs and recommending products that fit.
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and shown understanding of IoT.
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
• Improve product and process knowledge through continuous training on new skills, systems, and resources
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales-focused

IoT troubleshooting

Customer service excellence

Education

High School Diploma or equivalent

12 months of customer service/sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking a role that supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs.

You will assist inbound callers in selecting devices and service packages, analyzing customer needs, and recommending personalized wireless, voice, and data products to drive satisfaction. Expected to achieve sales targets and deliver high-quality customer experiences.