Wireless Solutions Specialist

T-Mobile; Meridian (ID); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a role that supports customers by providing expert guidance on wireless sales and communication solutions.

You will assist inbound callers in selecting devices and service packages tailored to their needs, analyzing customer requirements and recommending personalized wireless, voice, and data products to drive satisfaction. The role emphasizes achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes.

Qualifications

• High School Diploma or equivalent is required.
• 12 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions.
• Improve product and process knowledge through continuous training on new skills, systems, and resources.
• Establish relationships with new customers, understand their needs, and turn conversations into lasting accounts.
• Use digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales

Customer service

Troubleshooting

Education

High School Diploma or equivalent

Tools

Windows OS

IoT concepts

Job description

T-Mobile USA, Inc. is seeking a role that supports customers by providing expert guidance on wireless sales and communication solutions.

You will assist inbound callers in selecting devices and service packages tailored to their needs, analyzing customer requirements and recommending personalized wireless, voice, and data products to drive satisfaction. The role emphasizes achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes.