Wireless Sales & Customer Experience Pro

T-Mobile; Collegeville (PA); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to join our in-store Retail Team of Experts. You’ll educate customers on devices and services, demo the latest technology, and help lead the shopping journey from online to in-store.

This learning role offers on-the-job training and pathways to advance to Mobile Expert. You will engage customers with energy, balance sales goals with exceptional service, and participate in a fast-paced environment that values growth and teamwork.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

Responsibilities

• Builds proficiency by serving and selling to customers while delivering world-class experiences.
• Demonstrates products and services with hands-on demonstrations in-store.
• Works with team and other channels to resolve issues and hand off small business leads.
• Keeps learning about innovations in wireless and technology to better assist customers.
• Maintains a positive, inclusive store environment and supports team initiatives.

Skills

Customer advocacy

Competitive drive

Team collaboration

Balance customer needs

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to join our in-store Retail Team of Experts. You’ll educate customers on devices and services, demo the latest technology, and help lead the shopping journey from online to in-store.

This learning role offers on-the-job training and pathways to advance to Mobile Expert. You will engage customers with energy, balance sales goals with exceptional service, and participate in a fast-paced environment that values growth and teamwork.