Virtual Travel Concierge - Customer Support Specialist

Elevationtravelpartners; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

You will handle inquiries via email, chat, and phone, assist with itinerary changes, provide travel guidelines, and follow up before departures, all while maintaining a positive customer experience.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Skills

Friendly communication

Professionalism

Reliable

Organized

Tech-savvy

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

You will handle inquiries via email, chat, and phone, assist with itinerary changes, provide travel guidelines, and follow up before departures, all while maintaining a positive customer experience.