Remote Travel Concierge & Customer Support Specialist

Elevationtravelpartners; Kalamazoo (MI); On-site; USD 32,000 - 43,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to support clients with trip preparation and throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

The role focuses on friendly communication, reliable service, and a passion for travel, with the ability to learn new online systems and tools to assist customers effectively.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Professionalism

Customer support

Reliability

Tools

Online tools

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional to support clients with trip preparation and throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

The role focuses on friendly communication, reliable service, and a passion for travel, with the ability to learn new online systems and tools to assist customers effectively.