Virtual Travel Support Specialist

Elevationtravelpartners; Des Moines (IA); On-site; USD 20,664 - 30,307; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

You will answer questions via email, chat, and phone, help with itinerary updates, provide destination guidance, and follow up before departure to ensure a smooth journey.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer support experience

Friendly communication

Organized

Tech-savvy / learning new systems

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

You will answer questions via email, chat, and phone, help with itinerary updates, provide destination guidance, and follow up before departure to ensure a smooth journey.