Virtual Behavioral Health & EAP Consultant I

Elevance Health; Des Moines (IA); Remote; USD 62,000 - 111,000; Full time

Job summary

Elevance Health is seeking a Behavioral Health/EAP Consultant I to deliver 24/7 behavioral health and employee assistance services for up to ten million lives. This full-time, virtual role offers flexibility with required in-person training sessions and occasional commuting to an office within a reasonable distance.

Primary duties include responding to client contacts, crisis intervention, assessing needs, guiding members to behavioral health benefits, and managing a shared mailbox.

Qualifications

• Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience.
• Current unrestricted license such as LPC, LCSW, LMFT, LMHC, in applicable state(s) required.
• MA/MS preferred.
• Inpatient/outpatient behavioral health experience is preferred.
• Previous call center experience is nice to have.
• Bilingual Spanish is preferred.

Responsibilities

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client requests, assesses situation, determines appropriate course of action.
• Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
• Manages Critical Incident Stress Debriefing requests.
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Education

HS diploma or equivalent

LPC / LCSW / LMFT / LMHC license in applicable state(s) required

MA/MS preferred

Job description

Elevance Health is seeking a Behavioral Health/EAP Consultant I to deliver 24/7 behavioral health and employee assistance services for up to ten million lives. This full-time, virtual role offers flexibility with required in-person training sessions and occasional commuting to an office within a reasonable distance.

Primary duties include responding to client contacts, crisis intervention, assessing needs, guiding members to behavioral health benefits, and managing a shared mailbox.