VIP Pet-Parent Concierge | Customer Service Pro

Destination Pet, LLC; Humble (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Benefits

401K

Discounted Pet Insurance

Job summary

Destination Pet, LLC is seeking a Customer Service Representative at Kings Crossing Animal Hospital to greet pet families and act as the friendly face of the facility. The role includes answering phones, guiding clients through services, and ensuring records are current, with emphasis on professionalism and care for both pets and people.

The position requires availability on evenings, weekends, and holidays, with perks like health benefits, 401K, and pet-insurance discounts.

Qualifications

• Experience in customer service or retail is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and use multi-line phone systems.

Responsibilities

• Welcome pet parents and their VIPs in a friendly, professional manner.
• Answer phone calls and manage inquiries with a smile.
• Show clients around the facility and upsell services when appropriate.
• Keep vaccination records up to date for safety.
• Manage check-ins/check-outs and cash handling accurately.
• Respond to complaints with calm professionalism and resolve issues.

Skills

Customer service

Communication

Phone etiquette

POS systems

Education

High school diploma or equivalent

Job description

Destination Pet, LLC is seeking a Customer Service Representative at Kings Crossing Animal Hospital to greet pet families and act as the friendly face of the facility. The role includes answering phones, guiding clients through services, and ensuring records are current, with emphasis on professionalism and care for both pets and people.

The position requires availability on evenings, weekends, and holidays, with perks like health benefits, 401K, and pet-insurance discounts.