Pet Care Concierge & Customer Experience Specialist

Destination Pet Veterinary of Texas PC; Humble (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Full Time Health Benefits

401K

Discounted Pet Insurance

DailyPay access

Job summary

Destination Pet LLC is hiring a Customer Service Representative at Kings Crossing Animal Hospital. You’ll welcome pet parents, manage phones, and upsell services to keep tails wagging. The role requires a friendly, organized professional who can balance pets and people in a fast-paced environment.

You’ll be the first smile, coordinating appointments, processing payments, and ensuring comfort for both pets and their humans. Evening/weekend availability is typical.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Solid communication chops—phone, in-person, email.
• Multi-line phones and computer systems don't scare you.

Responsibilities

• Welcoming pet parents and their furry VIPs with warmth and professionalism.
• Answering phones and multi-tasking with a positive attitude.
• Touring new clients and guiding them through available services.
• Maintaining up-to-date vaccination records for safety.
• Managing check-ins/check-outs with a personal, service-minded touch.
• Handling cash, cards, and balancing end-of-day cash drawer.

Skills

People person

Pet person

Customer service

Communication

Phone skills

POS/Systems

Education

High school diploma or equivalent

Tools

Phone system

Computer systems

Job description

Destination Pet LLC is hiring a Customer Service Representative at Kings Crossing Animal Hospital. You’ll welcome pet parents, manage phones, and upsell services to keep tails wagging. The role requires a friendly, organized professional who can balance pets and people in a fast-paced environment.

You’ll be the first smile, coordinating appointments, processing payments, and ensuring comfort for both pets and their humans. Evening/weekend availability is typical.