VIP Pet-Parent Concierge & Customer Care Pro

Destination Pet; Scarborough (ME); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet is seeking a Customer Service Representative to welcome pet parents and their VIPs, answer calls with a friendly voice, and guide clients through our services. You will verify vaccination records, manage check-ins/check-outs, and handle payments with accuracy.

Join a team that values pet lovers, provides a fast-paced environment, and supports colleagues across shifts. This role requires on-site availability, weekend/evening hours, and a passion for great customer experiences.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Able to handle multi-line phones and computer systems.
• Maintain professional and friendly demeanor with clients and pets.

Responsibilities

• Greet and assist pet parents and their pets in a friendly, VIP manner.
• Answer phones with a smile and multitask effectively.
• Tour new clients through the facility and promote services.
• Ensure up-to-date vaccination records are on file for safety.
• Manage check-ins and check-outs with efficiency and a personal touch.
• Handle cash, cards, and balance the end-of-day drawer.
• Respond to complaints with patience and professionalism.
• Escort pet guests to and from enclosures with care.
• Keep the lobby clean and welcoming for first impressions.
• Support teammates as needed.

Skills

Customer service

Communication

Phone etiquette

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Destination Pet is seeking a Customer Service Representative to welcome pet parents and their VIPs, answer calls with a friendly voice, and guide clients through our services. You will verify vaccination records, manage check-ins/check-outs, and handle payments with accuracy.

Join a team that values pet lovers, provides a fast-paced environment, and supports colleagues across shifts. This role requires on-site availability, weekend/evening hours, and a passion for great customer experiences.