Pet Care Concierge & Customer Service Pro

Destination Pet, LLC; Saint Petersburg (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC is hiring a Customer Service Representative to welcome pet families, answer phones, and guide clients through our services. You will help maintain a welcoming lobby, coordinate bookings, and ensure a smooth check-in and check-out experience.

As a team member, you’ll balance in-person and phone interactions, handle daily transactions, and support other staff as needed. The role emphasizes friendly communication, reliability, and a love for pets in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and assist clients and their pets with a friendly, professional demeanor.
• Answer phones and manage multiple lines with clarity and courtesy.
• Schedule visits, explain services, and upsell where appropriate.

Skills

People skills

Pet-friendly

Communication

Phone systems

Multi-line phones

Education

High school diploma or equivalent

Tools

CRM software

Job description

Destination Pet LLC is hiring a Customer Service Representative to welcome pet families, answer phones, and guide clients through our services. You will help maintain a welcoming lobby, coordinate bookings, and ensure a smooth check-in and check-out experience.

As a team member, you’ll balance in-person and phone interactions, handle daily transactions, and support other staff as needed. The role emphasizes friendly communication, reliability, and a love for pets in a fast-paced setting.