Pet Concierge & Customer Experience Pro

destinationpet; Scarborough (ME); Híbrido; USD 22.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Telehealth

401k and Pet Insurance

DailyPay

Descripción de la vacante

Destination Pet LLC is hiring a Customer Service Representative to greet pet parents and VIPs, answer phones, and guide clients through our services. You’ll manage check-ins/check-outs, verify vaccination records, and ensure a smooth visit in a busy pet-care setting.

The role requires strong communication skills, a friendly demeanor, and flexibility to work evenings, weekends, and holidays to keep pets happy and families at ease.

Formación

• 1+ year of customer service experience preferred.
• High school diploma or equivalent required.

Responsabilidades

• Welcome pet parents and their VIPs; provide a warm, friendly welcome.
• Answer phones with a smile and multi-task efficiently.
• Tour new clients and explain services to keep tails wagging.
• Ensure vaccination records are up-to-date for safety.
• Manage check-ins and check-outs with a personal touch.
• Handle cash/cards and balance the end-of-day drawer.
• Address complaints with patience and professionalism.
• Escort pets to and from enclosures with care.
• Maintain a clean, welcoming lobby for first impressions.
• Support team members as needed.

Conocimientos

Customer service

Phone handling

Multi-line phones

In-person communication

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Destination Pet LLC is hiring a Customer Service Representative to greet pet parents and VIPs, answer phones, and guide clients through our services. You’ll manage check-ins/check-outs, verify vaccination records, and ensure a smooth visit in a busy pet-care setting.

The role requires strong communication skills, a friendly demeanor, and flexibility to work evenings, weekends, and holidays to keep pets happy and families at ease.