VIP Pet-Parent Concierge & Customer Care Pro

Destination Pet, LLC; Westfield (IN); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC in Westfield, IN is hiring a Customer Service Representative to greet pet parents and coordinate care with a friendly, can-do attitude.

You will answer phones, manage check-ins/check-outs, upsell services, and ensure vaccinations are on file while keeping the lobby tidy and welcoming for every guest. This role requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and professional demeanor.

Responsibilities

• Welcoming pet parents and their VIPs with a friendly, helpful attitude.
• Answering phones with a smile and multi-tasking efficiently.
• Touring clients through the facility and selling the services offered.
• Ensuring vaccines are up to date on file for safety.
• Managing check-ins/check-outs with care and precision.
• Handling cash, cards and balancing the end-of-day drawer.
• Responding to complaints with patience and professionalism.
• Escorting guests to enclosures with concierge-like care.
• Keeping the lobby clean and ready for visits.
• Jumping in to support teammates as needed.

Skills

Customer service

Communication skills

Cash handling

Phone systems

Education

High school diploma or equivalent

Job description

Destination Pet LLC in Westfield, IN is hiring a Customer Service Representative to greet pet parents and coordinate care with a friendly, can-do attitude.

You will answer phones, manage check-ins/check-outs, upsell services, and ensure vaccinations are on file while keeping the lobby tidy and welcoming for every guest. This role requires standing, lifting up to 40 lbs, and availability evenings, weekends, and holidays.