VIP Pet-Parent Concierge | Customer Service Pro

Destination Pet, LLC; Charlotte (NC); Híbrido; USD 19.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Telehealth

401k

Pet insurance

DailyPay

Descripción de la vacante

Destination Pet LLC in Charlotte, NC is seeking a Customer Service Representative to welcome pet parents, answer calls, and promote services. You will guide visitors through the facility, verify vaccination records, and manage check-ins with a friendly touch.

The role requires lifting up to 40 lbs and flexibility for evenings, weekends, and holidays. Ideal candidates have 2+ years in customer service, strong communication skills, and a genuine love for pets.

Formación

• High school diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Availability on evenings, weekends, and holidays required.
• Must be able to lift 40 lbs.
• Multitasking across phones, in-person service and pets.

Responsabilidades

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort.
• Answering phones with a smile in your voice and multitasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins/check-outs with efficiency and a personal touch.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from enclosures with care.
• Keeping the lobby clean, welcoming, and ready for first impressions.
• Jumping in to support other team members when needed.

Conocimientos

Customer service

Retail experience

Communication skills

Phone system

Team player

Educación

High school diploma or equivalent

Herramientas

POS systems

Cash handling

Descripción del empleo

Destination Pet LLC in Charlotte, NC is seeking a Customer Service Representative to welcome pet parents, answer calls, and promote services. You will guide visitors through the facility, verify vaccination records, and manage check-ins with a friendly touch.

The role requires lifting up to 40 lbs and flexibility for evenings, weekends, and holidays. Ideal candidates have 2+ years in customer service, strong communication skills, and a genuine love for pets.