VIP Pet Care Concierge Lead

Destination Pet, LLC; Burbank (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

Job summary

Destination Pet LLC is seeking a Customer Service Representative for Bow Wow Bungalow in Burbank, CA. You’ll greet pet parents and their furry VIPs, answer calls with a smile, and tour clients through the facility, selling services that keep tails wagging.

You’ll manage check-ins, handle cash, and maintain a welcoming lobby, all while keeping pets and people safe. Evening/weekend availability, strong communication, and a high school diploma are preferred.

Qualifications

• Prior experience in customer service or retail.
• Excellent communication across phone, in-person, and email.
• Proficient with multi-line phones and computer systems.
• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their VIPs.
• Answering phones with a smile and multitasking.
• Touring clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs with a personal touch.
• Handling cash and balancing the end-of-day drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from enclosures with care.
• Keeping the lobby clean and welcoming.
• Jumping in to support other team members as needed.

Skills

People skills

Customer service experience

Communication skills

Professionalism under pressure

Education

High school diploma or equivalent

Job description

Destination Pet LLC is seeking a Customer Service Representative for Bow Wow Bungalow in Burbank, CA. You’ll greet pet parents and their furry VIPs, answer calls with a smile, and tour clients through the facility, selling services that keep tails wagging.

You’ll manage check-ins, handle cash, and maintain a welcoming lobby, all while keeping pets and people safe. Evening/weekend availability, strong communication, and a high school diploma are preferred.