Pet-Obsessed Concierge & CSR: Elevate Care

Destination Pet, LLC; Culver City (CA); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet, LLC in Culver City, CA is hiring a Customer Service Representative to greet pet families and be the friendly face of our premium care facility. You will answer phones, guide new clients through the facility, and sell services that keep tails wagging.

You’ll manage check-ins and check-outs, handle cash, and balance the day’s transactions with accuracy and care. Availability on evenings, weekends, and holidays is required, and prior customer service experience helps you stay calm

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Solid communication chops—phone, in-person, email.

Responsibilities

• Welcoming pet parents and their VIPs like they just walked into a 5-star resort (with more shedding).
• Answering phones with a smile and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file—because safety first.
• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
• Escorting pet guests to and from their enclosures with the care of a concierge.
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
• Jumping in to support other team members whenever needed.

Skills

People skills

Customer service

Strong communication

Phone etiquette

Education

High school diploma or equivalent

Tools

Multi-line phones

CRM software

Computer systems

Job description

Destination Pet, LLC in Culver City, CA is hiring a Customer Service Representative to greet pet families and be the friendly face of our premium care facility. You will answer phones, guide new clients through the facility, and sell services that keep tails wagging.

You’ll manage check-ins and check-outs, handle cash, and balance the day’s transactions with accuracy and care. Availability on evenings, weekends, and holidays is required, and prior customer service experience helps you stay calm