Pet Care Concierge: VIP Service & Support

Destination Pet, LLC; Cornelius (NC); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Tips

Job summary

Destination Pet LLC is hiring a friendly Customer Service Representative for Camp Wagging Tails. You'll greet pet families, answer calls, and guide clients through our services with warmth and professionalism.

Role requires good communication, a positive attitude, and the ability to juggle phones, customers, and occasional muddy paw prints. Evening/weekend availability is required; prior pet-care or retail experience is preferred.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Solid communication across phone, in-person, and email channels.

Responsibilities

• Greet pet parents and their VIPs with warmth and professionalism.
• Answer phones and multitask efficiently.
• Tour new clients and promote services that keep tails wagging.
• Ensure up-to-date vaccination records on file for safety.

Skills

People skills

Pet lover

Communication

Phone handling

Multiline phones

Education

High school diploma or equivalent

Tools

POS systems

Computer systems

Job description

Destination Pet LLC is hiring a friendly Customer Service Representative for Camp Wagging Tails. You'll greet pet families, answer calls, and guide clients through our services with warmth and professionalism.

Role requires good communication, a positive attitude, and the ability to juggle phones, customers, and occasional muddy paw prints. Evening/weekend availability is required; prior pet-care or retail experience is preferred.