Pet Care Concierge: VIP Guest Experience

Destination Pet LLC; Bark River Township (MI); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC is hiring a Customer Service Representative in Bark River Township. You will warmly greet pet parents, answer phones, and assist guests while promoting our range of pet-care services.

You’ll balance tasks, maintain clean and welcoming spaces, and ensure smooth check-in/check-out processes with a friendly, professional attitude. We seek a people-person who genuinely enjoys working with pets and their families, with 1+ year of customer service experience, and the ability to

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and professional demeanor.

Responsibilities

• Welcoming pet parents and VIPs in a friendly, concierge-style manner.
• Answering phones with a smile and multitasking.
• Touring clients through the facility and selling services.
• Keeping vaccinations on file for safety.
• Managing check-ins and check-outs with efficiency.
• Handling cash and balancing the cash drawer at day end.
• Responding calmly to complaints and issues.

Skills

Customer service

Communication

Phone handling

Multitasking

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet LLC is hiring a Customer Service Representative in Bark River Township. You will warmly greet pet parents, answer phones, and assist guests while promoting our range of pet-care services.

You’ll balance tasks, maintain clean and welcoming spaces, and ensure smooth check-in/check-out processes with a friendly, professional attitude. We seek a people-person who genuinely enjoys working with pets and their families, with 1+ year of customer service experience, and the ability to