Pet Care Concierge: Welcoming VIP Pet Parents

Destination Pet; Warwick (RI); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Pay starts at $16-$17.50/hour DOE + $0

Job summary

Destination Pet is seeking a Customer Service Representative at Bow Chika Wow Town to welcome pet parents and their furry VIPs, answer phones with a cheerful voice, and tour clients through the facility while promoting our services. The role requires a friendly, professional approach and the ability to multitask in a fast-paced environment.

You will manage check-ins, maintain safety records, and support a team-first culture with a focus on excellent client experiences.

Qualifications

• 1+ year of customer service experience preferred.
• Strong communication skills across phone, in-person, and email.
• Able to handle multiple tasks with a friendly, professional attitude.

Responsibilities

• Welcoming pet parents and their pets, giving a warm, VIP experience.
• Answering phones with a smile and directing inquiries.
• Touring clients through the facility and recommending services.
• Ensuring up-to-date vaccination records on file for safety.

Skills

Customer service

Communication

Phone systems

Friendly demeanor

Education

High school diploma or equivalent

Tools

Multi-line phones

Computer systems

Job description

Destination Pet is seeking a Customer Service Representative at Bow Chika Wow Town to welcome pet parents and their furry VIPs, answer phones with a cheerful voice, and tour clients through the facility while promoting our services. The role requires a friendly, professional approach and the ability to multitask in a fast-paced environment.

You will manage check-ins, maintain safety records, and support a team-first culture with a focus on excellent client experiences.