Pet-First Concierge: VIP Customer Service Pro

Talentify; Providence (RI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet is hiring a Customer Service Representative at The Barking Lot. Join a pet-loving team that treats every client like a VIP and manages a busy front desk with warmth, efficiency, and professionalism.

Responsibilities include greeting customers, answering phones, guiding tours, and upselling services while maintaining a clean, welcoming lobby and ensuring safety with updated vaccinations on file. Evening/weekend hours required.

Qualifications

• You’re a people-person and a pet-person.
• Previous experience in customer service or retail.
• Solid communication chops—phone, in-person, email.
• Multi-line phones and computer systems don’t scare you.
• Professional under pressure and calm when challenged.
• Problem-solving speed with everyday tasks.

Responsibilities

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort.
• Answering phones with a smile and multitasking like a pro.
• Touring new clients through the facility and selling services that keep tails wagging.
• Ensuring vaccinations are up to date on file for safety.
• Managing check-ins and check-outs with efficiency and a personal touch.
• Handling cash, cards and balancing the end-of-day drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from enclosures with care.
• Keeping the lobby clean, welcoming, and ready for first impressions.
• Supporting other team members as needed.

Skills

People skills

Customer service

Communication

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet is hiring a Customer Service Representative at The Barking Lot. Join a pet-loving team that treats every client like a VIP and manages a busy front desk with warmth, efficiency, and professionalism.

Responsibilities include greeting customers, answering phones, guiding tours, and upselling services while maintaining a clean, welcoming lobby and ensuring safety with updated vaccinations on file. Evening/weekend hours required.