VIP Floor Concierge & Office Services Lead

Canon Business Process Services, Inc.; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training & development

Job summary

Canon Business Process Services, Inc. in New York, NY is seeking a proactive Office Services Associate to maintain a premium floor presence and deliver high-level hospitality to clients, guests, and vendors.

The role emphasizes service excellence, proactive problem-solving, and seamless support across mail, supplies, and on-site operations. The position requires 2+ years in a professional office environment with strong MS Office skills and a customer-service focus; adaptation to a high-volume,

Qualifications

• High school diploma or equivalent required.
• 2+ years’ experience in a mailroom and/or professional office environment.
• Prior hospitality experience preferred.
• Strong customer service skills and professional appearance.
• Proficient with MS Office and office equipment.

Responsibilities

• Maintain a high level of hospitality and customer service for clients, guests, and vendors.
• Own the floor operations and coordinate with facilities, security, IT, and other teams as needed.
• Ensure space, connectivity, and supplies for professionals on the floor.
• Manage service requests (imaging, car service, mailing, printing) with a closed-loop process.
• Greet visitors and provide information about office services and location maps.
• Operate Canon devices and office tools to fulfill service requests.
• Handle shipping tasks, create FedEx labels, and share tracking information.
• Input all requests and completions into accountability software.
• Maintain floor supplies and assist with events and projects.
• Train end users on copying, faxing, scanning, and shipping equipment.

Skills

Customer service

Hospitality

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Printing equipment

Job description

Canon Business Process Services, Inc. in New York, NY is seeking a proactive Office Services Associate to maintain a premium floor presence and deliver high-level hospitality to clients, guests, and vendors.

The role emphasizes service excellence, proactive problem-solving, and seamless support across mail, supplies, and on-site operations. The position requires 2+ years in a professional office environment with strong MS Office skills and a customer-service focus; adaptation to a high-volume,