Senior Concierge & Conference Services Specialist

Canon Business Process Services, Inc.; Washington (District of Columbia); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay and benefits

Training and development programs

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. in Washington, DC is seeking a Concierge to support a fast-paced corporate environment.

Under general supervision, you will set up and disassemble conference rooms, handle catering deliveries, and assist with mail and interdepartmental tasks for all staff and visitors. The role emphasizes superior customer service, multi-department coordination, and the ability to resolve issues quickly.

Qualifications

• High school Diploma or equivalent.
• Minimum 5 years experience concierge experience working in a fast paced Corporate environment
• Video conferenceing experience a plus
• Ability to make independent and high quality decisions and may advise on solutions to problems or issues
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

Responsibilities

• Manage conference room reservations, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc.
• Advise staff of changes in meeting room status and special requests
• Coordinate facilities service requests with IT, maintenance, mail, and other departments
• Manage security policies for visitors, contractors, delivery personnel, etc
• Provide way-finding and amenities information to guests, visitors, and employees
• Handle large volumes of inbound and outbound calls/emails promptly
• Follow scripts to handle different topics and resolve issues
• Identify customer needs and provide solutions or alternatives
• Collaborate across units to streamline workflows and prioritize activities
• Develop strong relationships across business units and deliver results
• Adapt guidelines to changing situations and manage conflicting priorities
• Resolve complex problems independently under general supervision
• Assist in complex project coordination and departmental initiatives
• Perform other assigned tasks as needed

Skills

Customer service

Communication

Hospitality

Decision making

Education

High School Diploma

Job description

Canon Business Process Services, Inc. in Washington, DC is seeking a Concierge to support a fast-paced corporate environment.

Under general supervision, you will set up and disassemble conference rooms, handle catering deliveries, and assist with mail and interdepartmental tasks for all staff and visitors. The role emphasizes superior customer service, multi-department coordination, and the ability to resolve issues quickly.