Office Mail & Customer Experience Specialist

Canon U.S.A., Inc.; New York (NY); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Positive work environment

Employee discounts

Job summary

Canon U.S.A., Inc. in New York is seeking an Office Service Representative II to manage mail, packages, and interoffice correspondence, with duties spanning reception, copy center tasks, and hospitality support.

Under supervision, you will ensure timely mail processing, shipping accuracy, supply inventory, and logs while delivering excellent customer service and maintaining a professional front-office presence.

Qualifications

• High school diploma or equivalent.
• 2–5 years' experience in a mailroom or professional office environment.
• Knowledge of metering, weighing, logging and other shipping procedures.
• Proficiency in computer skills preferred.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.

Responsibilities

• Ensure total customer satisfaction by understanding customer expectations and resolving issues.
• Receive, sort, and deliver incoming mail and packages; prepare outgoing items; log and track shipments.

Skills

Customer service

Reception duties

Computer skills

Education

High school Diploma or equivalent

Tools

Copy machines

Job description

Canon U.S.A., Inc. in New York is seeking an Office Service Representative II to manage mail, packages, and interoffice correspondence, with duties spanning reception, copy center tasks, and hospitality support.

Under supervision, you will ensure timely mail processing, shipping accuracy, supply inventory, and logs while delivering excellent customer service and maintaining a professional front-office presence.