Onsite Client Services Lead

Canon USA; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Canon welcome kit and official merch

Job summary

Canon USA is seeking a customer-facing professional for an on-site reception/office services role in New York. The position emphasizes prompt problem escalation, effective communication with clients and teams, and maintaining accurate service records.

Expect involvement in various front-office duties and cross-functional trainings to cover short-staffing situations. The ideal candidate has a high school diploma, 2–4 years of relevant customer service experience, and strong computer skills.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
• Provide high-quality customer service.
• Help maintain and update the site procedure guide.
• Oversee daily workflow and ensure tasks meet SLA requirements.
• Communicate and train team on workflow or procedure changes.
• Manage daily and monthly records on service activity.
• Maintain effective client and staff communication.
• Serve as main client contact for daily activity when needed.
• Assist in development, preparation and presentation of formal reporting to the client.
• Act as escalation point onsite for client concerns.
• Maintain site procedure guide documenting workflow processes.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High school diploma

Job description

Canon USA is seeking a customer-facing professional for an on-site reception/office services role in New York. The position emphasizes prompt problem escalation, effective communication with clients and teams, and maintaining accurate service records.

Expect involvement in various front-office duties and cross-functional trainings to cover short-staffing situations. The ideal candidate has a high school diploma, 2–4 years of relevant customer service experience, and strong computer skills.