VIP Floor Concierge & Client Experience

Canon Business Process Services, Inc.; Town of Seneca Falls (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Positive work environment

Job summary

Canon Business Process Services, Inc. is seeking an attentive Office Services role to maintain floor operations and provide VIP hospitality to clients and visitors.

You will greet guests, manage service requests, and ensure facilities and office services run smoothly with a strong focus on professionalism. The position requires strong customer service, attention to detail, and the ability to coordinate with facilities, IT, and operations teams.

Qualifications

• High school Diploma or equivalent.
• 0-1+ years’ experience working in a mailroom and/or professional office environment.
• Prior hospitality experience (managing office inventory, conference room set up, event assistance, etc.)
• Ability to provide a high level of exceptional customer service to our clients and customers
• Strong attention to detail and a high level of initiative to fulfill business needs up to expectation
• Print, copy and binding experience is a plus
• Thorough knowledge of all metering, weighting, logging, and other shipping procedure
• Proficient computer skills (MS Office, etc.)
• Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems), excellent customer service, professional attitude and appearance are a must.

Responsibilities

• Own the floor—everything should be working well – if not, report to appropriate operations teams (facilities, maintenance, security, IT, etc.), and follow up to see that it is addressed.
• Ensure legal and business professionals have appropriate space, connectivity, and supplies to do their work.
• Ensure all systems are working effectively (printer network, cooling and heating, lights etc.)
• Manage all service requests (imaging, car service, mailing, printing, etc.) with closed loop approach.
• Ensure all visitors are greeted and provided with office services information and key general office information (where to print, office map, etc.).
• Anticipate needs and proactively seek opportunities to elevate the end-user experience.
• Operate the advanced features of the print properties menu for Adobe Acrobat, Excel, Outlook, and Microsoft Word (hole punching, collating documents, etc.).
• Complete jobs to individual preference and ensure individual preferences are shared and updated regularly for continuity.
• Answer E-mails and phone calls with the proper professionalism and etiquette that represents CBPS appropriately and encourages future interactions.

Skills

Customer service excellence

Attention to detail

Time management

Professionalism

Communication skills

Office equipment proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Printer/Scanner

Job description

Canon Business Process Services, Inc. is seeking an attentive Office Services role to maintain floor operations and provide VIP hospitality to clients and visitors.

You will greet guests, manage service requests, and ensure facilities and office services run smoothly with a strong focus on professionalism. The position requires strong customer service, attention to detail, and the ability to coordinate with facilities, IT, and operations teams.