VIP Floor Concierge & Office Services Lead

Canon-Business-Process-Services-f89af7fd; Charlotte (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training & development

Employee discounts

Job summary

Canon Business Process Services seeks an enthusiastic Front Office Services Associate in Charlotte, NC to provide VIP-level hospitality and office support across floors. You will greet guests, handle mail and packages, coordinate printing and shipping tasks, and maintain a high standard of professionalism and courtesy for clients and vendors.

The role emphasizes proactive problem solving, time management, and precise record keeping, ensuring spaces stay stocked, connected, and fully functional

Qualifications

• High school diploma or equivalent required.
• 2+ years’ experience in mailroom or professional office environment preferred.
• Excellent customer service and professional appearance required.

Responsibilities

• Own the floor and ensure all services run smoothly; report issues to facilities/IT/security as needed.
• Greet visitors and provide VIP workplace services to clients, guests and vendors.
• Manage all service requests (printing, mailing, FedEx labels) with a closed-loop process.
• Input requests and completions in accountability software with accuracy.
• Maintain office supplies and coordinate with facilities to ensure spaces meet client needs.

Skills

Customer service

Hospitality

Communication

Time management

Proactive problem-solving

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Printer/Scanner

Job description

Canon Business Process Services seeks an enthusiastic Front Office Services Associate in Charlotte, NC to provide VIP-level hospitality and office support across floors. You will greet guests, handle mail and packages, coordinate printing and shipping tasks, and maintain a high standard of professionalism and courtesy for clients and vendors.

The role emphasizes proactive problem solving, time management, and precise record keeping, ensuring spaces stay stocked, connected, and fully functional