VIP Engagement & Onboarding Specialist

DraftKings Inc.; Dallas (TX); On-site; USD 54,400 - 68,000; Full time

Job summary

DraftKings Inc. is seeking a VIP Lifecycle Associate to craft unforgettable experiences for high-potential and prospective VIP customers.

You will lead customer engagement across channels, evaluate VIP eligibility, and shape strategies to deepen loyalty and optimize onboarding. The role requires a Bachelor's degree in a related field and at least one year in a client-facing role, with adaptability to a fast-paced, entrepreneurial environment.

Qualifications

• Bachelor's degree in a related field.
• 1 year of experience in a client-facing role.
• Analytical and solutions-focused mindset.
• Adaptability in a fast-paced environment.
• Willingness to travel and work nights/weekends.
• Must obtain and maintain required State Gaming Licenses and financial licenses.

Responsibilities

• Engage with high-potential customers across channels and build authentic relationships.
• Evaluate a customer's potential for DraftKings VIP Program placement.
• Help develop and optimizeVIP engagement and qualification strategies.
• Provide feedback to improve onboarding and customer experiences.
• Contribute to business acquisition efforts for new state product launches.

Skills

Client-facing

Analytical mindset

Adaptability

Willing to travel

Education

Bachelor's degree in a related field

Job description

DraftKings Inc. is seeking a VIP Lifecycle Associate to craft unforgettable experiences for high-potential and prospective VIP customers.

You will lead customer engagement across channels, evaluate VIP eligibility, and shape strategies to deepen loyalty and optimize onboarding. The role requires a Bachelor's degree in a related field and at least one year in a client-facing role, with adaptability to a fast-paced, entrepreneurial environment.