VIP Experience Lead

DraftKings Inc.; Boston (MA); On-site; USD 82,000 - 102,000; Full time

Job summary

DraftKings Inc. is seeking a VIP Team Lead in Boston, MA to guide a high-potential VIP player team through onboarding, reactivation, account management, and loyalty initiatives.

You will drive VIP engagement, coach staff, and collaborate with leadership to roll out sales training while ensuring exceptional white-glove service. The role emphasizes leadership, strategic VIP program execution, and revenue growth, with a base US salary range of $81,900–$102,400 plus bonus, equity, and benefits;

Qualifications

• Bachelor's degree in a related field and at least 5 years of sales experience in Gaming or Hospitality.
• At least 3 years of experience managing a team through effective communication, coaching, and performance management.
• A passion for elevating the player experience, solving problems, and creating a positive team environment.
• Demonstrated success identifying and implementing strategies that improve operational efficiency.
• Knowledge and experience driving revenue while effectively managing expenses.

Responsibilities

• Drive key VIP sales metrics that contribute to customer engagement, market share, and net revenue.
• Focus on onboarding, reactivation, account management, and loyalty integration across the VIP lifecycle.
• Coach and develop your team through actionable feedback and regular one-on-one conversations.
• Partner with VIP leadership to develop and implement sales training programs across the VIP team.
• Participate in escalation processes by working with players and internal departments to resolve complex cases.
• Execute the broad VIP strategy and implement new initiatives to optimize outcomes and accomplish goals.

Skills

Sales leadership

Team management

Customer engagement

Operational efficiency

Education

Bachelor's degree

Job description

DraftKings Inc. is seeking a VIP Team Lead in Boston, MA to guide a high-potential VIP player team through onboarding, reactivation, account management, and loyalty initiatives.

You will drive VIP engagement, coach staff, and collaborate with leadership to roll out sales training while ensuring exceptional white-glove service. The role emphasizes leadership, strategic VIP program execution, and revenue growth, with a base US salary range of $81,900–$102,400 plus bonus, equity, and benefits;