VIP End-User IT Support Technician (Onsite)

TEKsystems; Franklin (TN); On-site; USD 34,000 - 37,000; Full time

Job summary

TEKsystems is seeking an End User Services Support technician for a contract-to-hire role in Franklin, TN. The position requires Windows/Mac familiarity, strong problem-solving, and the ability to deliver white-glove service to internal clients and VIPs.

Expect active ticket handling, remote support with BeyondTrust/Bomgar, and collaboration with IT teams. The role emphasizes clear communication, empathy, and the capacity to explain technical issues to non-technical users, while maintaining

Qualifications

• Contract-to-Hire role based in Franklin, TN.
• Strong customer service skills with the ability to interact with executives.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide end-user support and resolve technical issues for on-site users.
• 2,

Skills

support

troubleshooting

windows

desktop

Help desk

deployment

service desk

technical support

phone support

ticketing system

Tools

Remedyforce

BeyondTrust Bomgar

Job description

TEKsystems is seeking an End User Services Support technician for a contract-to-hire role in Franklin, TN. The position requires Windows/Mac familiarity, strong problem-solving, and the ability to deliver white-glove service to internal clients and VIPs.

Expect active ticket handling, remote support with BeyondTrust/Bomgar, and collaboration with IT teams. The role emphasizes clear communication, empathy, and the capacity to explain technical issues to non-technical users, while maintaining