Hybrid IT Field Support Specialist – End User (TN Travel)

AccentCare; Franklin (TN); Hybride; USD 71 635 000 - 81 664 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off

401(k) matching

Flexible spending accounts

Calm app wellness program

Résumé du poste

AccentCare is seeking an End User Support-IT Field Services professional to provide frontline hardware and software assistance in Franklin, TN and surrounding areas. The role combines on-site and remote support to keep executives and staff productive.

You will manage laptops and mobile devices, configure Office 365 tools, troubleshoot Windows and mobile OS issues, and collaborate with IT teams on deployments. Hybrid work model; standard daytime schedule.

Qualifications

• Bachelor's degree in Information Technology preferred or 2-4 years of technical support experience.
• Certifications: ITIL v3, MCSA/MCSE/A+/Network+ are preferred.
• Solid understanding of Microsoft Office apps, Office 365, OneDrive and Teams.

Responsabilités

• Provide Tier 1 & 2 support for executives and admins with hardware, software, and network issues.
• Manage executive laptops, tablets, smartphones, and peripherals; configure productivity tools securely.
• Troubleshoot and resolve escalated issues; coordinate with Tier 3 and field services for timely resolution.
• Collaborate with IT teams on deployments and office upgrades; document solutions clearly.

Connaissances

Technical support

IT knowledge

Office 365

Mobile devices

Active Directory

Networking TCP/IP

Formation

Bachelor's degree in IT

Outils

Office 365

OneDrive

Teams

Intune

EntraID

Description du poste

AccentCare is seeking an End User Support-IT Field Services professional to provide frontline hardware and software assistance in Franklin, TN and surrounding areas. The role combines on-site and remote support to keep executives and staff productive.

You will manage laptops and mobile devices, configure Office 365 tools, troubleshoot Windows and mobile OS issues, and collaborate with IT teams on deployments. Hybrid work model; standard daytime schedule.