Executive IT Support Specialist (VIP, Hybrid)

TEKsystems; Chicago (IL); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term Disability

Paid time off

Job summary

TEKsystems in Chicago, IL is seeking an experienced IT support professional to provide white-glove help desk service for executives and users in a hybrid environment. The role covers Tier 1-3 troubleshooting, Windows and macOS, Microsoft 365, and device deployment, with on-site emphasis and occasional after-hours support.

This is a contract-to-hire opportunity offering growth into advanced IT areas. The position requires 4+ years of IT support, VIP style service, and strong AD/Intune experience,

Qualifications

• 4+ years of IT support, desktop support, or executive support experience.
• Experience providing VIP or white-glove technical support.
• Strong experience with Microsoft 365, Active Directory, Intune, Windows, and macOS.
• Comfortable supporting Tier 1-3 technical issues.
• Strong communication, customer service, and problem-solving skills.
• Self-motivated with the ability to work independently and take ownership of issues.

Responsibilities

• Provide white-glove technical support to executives and other users.
• Troubleshoot Tier 1-3 hardware, software, connectivity, and application issues.
• Support Windows, macOS, mobile devices, and Microsoft 365.
• Assist with Active Directory, Intune, user accounts, device management, and access issues.
• Configure and deploy laptops, mobile devices, and other technology.
• Escalate complex issues to infrastructure, networking, or security resources as needed.
• Provide occasional after-hours or on-call support for priority issues.
• Maintain documentation and deliver a strong overall customer experience.

Skills

4+ years IT support

VIP/white-glove support

Microsoft 365

Active Directory

Intune

Windows

macOS

Troubleshooting

Communication skills

Independent work

Job description

TEKsystems in Chicago, IL is seeking an experienced IT support professional to provide white-glove help desk service for executives and users in a hybrid environment. The role covers Tier 1-3 troubleshooting, Windows and macOS, Microsoft 365, and device deployment, with on-site emphasis and occasional after-hours support.

This is a contract-to-hire opportunity offering growth into advanced IT areas. The position requires 4+ years of IT support, VIP style service, and strong AD/Intune experience,