It Support Technician

TEKsystems; Franklin (TN); On-site; USD 34,000 - 37,000; Full time

Job summary

TEKsystems is seeking an End User Services Support technician for a contract-to-hire role in Franklin, TN. The position requires Windows/Mac familiarity, strong problem-solving, and the ability to deliver white-glove service to internal clients and VIPs.

Expect active ticket handling, remote support with BeyondTrust/Bomgar, and collaboration with IT teams. The role emphasizes clear communication, empathy, and the capacity to explain technical issues to non-technical users, while maintaining

Qualifications

• Contract-to-Hire role based in Franklin, TN.
• Strong customer service skills with the ability to interact with executives.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide end-user support and resolve technical issues for on-site users.
• 2,

Skills

support

troubleshooting

windows

desktop

Help desk

deployment

service desk

technical support

phone support

ticketing system

Tools

Remedyforce

BeyondTrust Bomgar

Job description

Description

Our client is looking for an End User Services Support technician with a strong, proven technical history and experience working in a fast-paced environment. Our End User Services technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortable under pressure and deliver on tight deadlines. The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.

Basic understanding of Windows and Mac operating systems

Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)

Familiarity with troubleshooting hardware (e.g., laptops, monitors, routers, audio headsets)

Ability to use Remote Desktop tools (we use BeyondTrust a.k.a. Bomgar)

Clear and concise verbal communication

Professional and empathetic tone

Ability to explain technical issues to non-technical users

Good writing skills for emails, tickets, and documentation

Ability to diagnose and resolve common technical issues

Patient and approachable demeanor

Ability to elevate issues to higher tiers when necessary

Good time management skills to handle multiple requests

Experience with ticketing systems (we use Remedyforce but most systems are familiar)

Willingness to take on additional responsibilities as needed

Skills

support, troubleshooting, windows, desktop, help desk, deployment, help desk support, service desk, technical support, phone support, ticketing system, Active directory, Customer service, Hardware, Imaging, Office 365

Top Skills Details

support,troubleshooting,windows,desktop,help desk,deployment,help desk support,service desk,technical support,phone support,ticketing system

Job Type & Location

This is a Contract to Hire position based out of Franklin, TN.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Franklin, TN.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully onsite position in Franklin,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.