Onsite VIP IT Support Engineer for Executives

TEKsystems

Bellevue (WA)

On-site

USD 55,000 - 69,000

Full time

3 days ago

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Job summary

TEKsystems in Bellevue, WA is seeking an Executive IT Support Engineer to provide white-glove VIP support for C‑level leadership while acting as the primary onsite IT resource in a fast‑paced, engineering‑focused office. You will manage Mac and Windows endpoints, JAMF and Intune, network infrastructure, AV systems, and collaboration platforms.

This role requires exceptional customer service, strong troubleshooting, and the ability to work onsite full‑time.

Qualifications

5+ years of experience in Executive Support, Desktop Support, IT Support, or End User Services roles.
Proven experience providing white-glove support to executives, C-suite leaders, or other high-visibility stakeholders.
Strong experience supporting both macOS and Windows environments.
Hands-on experience administering JAMF and Microsoft Intune.
Solid understanding of enterprise networking concepts, including LAN/WAN, routing, switching, VLANs, and wireless networking.
Experience supporting Cisco Meraki network environments.
Experience supporting conference room technology, video conferencing platforms, and office AV systems.
Working knowledge of Okta identity management and Google Workspace administration.
Strong troubleshooting skills across hardware, software, networking, and collaboration technologies.
Excellent communication, interpersonal, and customer service skills.
Ability to remain calm, organized, and professional while supporting critical business leaders.
Ability to work onsite full-time in Seattle, WA.

Responsibilities

Provide dedicated white-glove IT support to C-level executives and other high-profile stakeholders.
Deliver rapid response and resolution for hardware, software, mobile device, conferencing, and connectivity issues.
Proactively identify and resolve potential issues before they impact executive meetings, presentations, or travel.
Support executive offices, conference rooms, and remote work setups with a high degree of professionalism and discretion.
Maintain a premium customer experience through exceptional communication, responsiveness, and follow-through.
Provide advanced support for Mac and Windows laptops, desktops, peripherals, and mobile devices.
Troubleshoot hardware, operating system, software, network, and application-related issues.
Administer and maintain endpoints using JAMF and Microsoft Intune, including device enrollment, policy deployment, patching, and compliance management.
Manage employee onboarding, offboarding, hardware deployments, and asset lifecycle processes.
Create and maintain user documentation and knowledge base articles.
Support and maintain office network infrastructure, including switches, routers, firewalls, wireless access points, and structured cabling.
Configure and manage networking environments through the Meraki dashboard.
Monitor network performance and troubleshoot connectivity, latency, and wireless issues.
Partner with vendors and contractors on office expansions, relocations, and infrastructure projects.
Validate network readiness and performance for new office deployments.
Own the setup, maintenance, and support of conference room technology and collaboration spaces.
Troubleshoot video conferencing platforms, presentation systems, room scheduling solutions, and AV hardware.
Ensure seamless execution of executive meetings, leadership presentations, and company-wide events.
Maintain high availability and reliability across all meeting room technologies.
Administer Okta identity and access management solutions, including user provisioning, group management, SSO, and MFA.
Support Google Workspace administration, including user accounts, shared drives, groups, and productivity applications.
Partner with security and engineering teams to ensure proper access controls and system governance.
Serve as a trusted IT representative for technical discussions involving infrastructure, applications, and employee productivity tools.