Executive IT Support Specialist (VIP, White-Glove)

TEKsystems; United States; Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and (H)osp

401(k) Retirement Plan Pre-tax and (R)

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems in Chicago, IL seeks an experienced IT Support Specialist to provide high-touch technical support to executives and end users. You will troubleshoot Tier 1–3 issues, support Windows, macOS, mobile devices, and Microsoft 365, and assist with Active Directory and Intune.

Primarily on-site with some flexibility, this Contract to Hire role offers opportunities to expand technical skills, document processes, and grow into more advanced IT areas.

Qualifications

• 4+ years IT support, desktop support, or executive support experience.
• VIP/white-glove technical support experience.
• Strong experience with Microsoft 365, Active Directory, Intune, Windows, and macOS.
• Comfortable handling Tier 1-3 technical issues.
• Strong communication, customer service, and problem-solving skills.
• Self-motivated with the ability to work independently and take ownership of issues.

Responsibilities

• Provide white-glove technical support to executives and users.
• Troubleshoot Tier 1-3 hardware, software, connectivity, and application issues.
• Support Windows, macOS, mobile devices, and Microsoft 365.
• Assist with Active Directory, Intune, user accounts, device management, and access issues.
• Configure and deploy laptops, mobile devices, and other technology.
• Escalate complex issues to infrastructure, networking, or security resources as needed.
• Provide occasional after-hours or on-call support for priority issues.
• Maintain documentation and deliver a strong overall customer experience.

Skills

VIP/white-glove support

Microsoft 365

Active Directory

Intune

Windows

macOS

Tier 1-3 troubleshooting

Communication

Customer service

Independent work

4+ years IT support

Job description

TEKsystems in Chicago, IL seeks an experienced IT Support Specialist to provide high-touch technical support to executives and end users. You will troubleshoot Tier 1–3 issues, support Windows, macOS, mobile devices, and Microsoft 365, and assist with Active Directory and Intune.

Primarily on-site with some flexibility, this Contract to Hire role offers opportunities to expand technical skills, document processes, and grow into more advanced IT areas.