Onsite Desktop Support Technician - Windows & Mac

TEKsystems; Austin (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) retirement plan

Pre-tax and Roth options

Life insurance

Job summary

TEKsystems in Austin, TX is seeking a Desktop Support Analyst to deliver frontline technical help to employees across offices. The role covers hardware, software, network issues, and end-user computing with a strong emphasis on customer service.

You will support Windows and Mac, manage devices, and collaborate with IT teams to ensure a seamless technology experience. This 12-month contract-to-hire position is fully onsite at 5 days per week.

Qualifications

• Minimum 2 years in Desktop Support, Help Desk, or Technical Support.
• Experience supporting Windows and Mac operating systems.
• Workstation setup, device refreshes, conference room tech, basic networking.

Responsibilities

• Provide Tier 2 support for end-user devices and escalate Tier 1 as needed.
• Respond to incidents via ticketing system and meet SLAs.
• Deploy, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other endpoints.
• Reimage computers and hard drives per company standards.
• Perform MAC activities including installations and decommissions.
• Install and support Windows, Mac OS, Office 365, and proprietary software.
• Support remote users, including VPN setup and troubleshooting.
• Provide user training and technical guidance.
• Document troubleshooting steps and resolutions.
• Create knowledge base articles to improve self-service.

Skills

Desktop Support

Windows 10

Mac OS

Technical Troubleshooting

Help Desk Support

Office 365

End-User Device Management

Tools

Active Directory

Office 365

Microsoft Office

Job description

TEKsystems in Austin, TX is seeking a Desktop Support Analyst to deliver frontline technical help to employees across offices. The role covers hardware, software, network issues, and end-user computing with a strong emphasis on customer service.

You will support Windows and Mac, manage devices, and collaborate with IT teams to ensure a seamless technology experience. This 12-month contract-to-hire position is fully onsite at 5 days per week.