Help Desk Technician at TEKsystems Brentwood, NY

TEKsystems; Brentwood (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement plan

Paid time off

Job summary

TEKsystems is hiring a Help Desk Technician in Brentwood, TN. The role focuses primarily on providing technical support through phone interactions for government employees while managing documentation and ticket resolution. Candidates should have entry-level experience in a help desk environment with strong troubleshooting skills, especially in Windows 10 and 7.

This position offers competitive pay between $18.00 and $22.00 per hour and various benefits for eligible participants, including medical and retirement plans.

Qualifications

• Entry-level experience in a help desk or customer service environment.
• Strong troubleshooting skills for Windows 10 and Windows 7.
• Excellent communication and customer-service skills.

Responsibilities

• Provide phone and remote technical support for government employees.
• Troubleshoot issues in various environments including Windows 10 and Office 365.
• Log calls and maintain documentation in the ticketing system.

Skills

Troubleshooting skills for Windows 10

Proficiency with ticketing systems

Customer service skills

Experience in a help desk environment

Active Directory user management

Job description

Position Overview

Help Desk Technician at TEKsystems, Brentwood, TN. Contract to Hire. 90‑95% of the time spent on phone support for government employees, the remaining time on documentation, imaging, and ticket resolution. Minimum entry‑level experience required.

Responsibilities

• Provide phone and remote technical support for government employees, resolving hardware, software, and application issues.
• Troubleshoot Windows 10 and Windows 7 environments, Office 365, and proprietary applications.
• Perform password resets and user account management in Active Directory.
• Log calls, document solutions, and maintain call logs in the ticketing system.
• Handle imaging and equipment ordering.
• Participate in reporting and documentation of common ticket issues.
• Engage in finance‑related support approximately 70% of the time.

Qualifications

• Experience in a help desk or customer service environment.
• Strong troubleshooting skills for Windows 10 (and Windows 7).
• Proficiency with ticketing systems, phone support, and remote assistance tools.
• Experience with Active Directory user management and password reset.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Personable, team‑oriented, and willing to volunteer for extra work.

Compensation & Benefits

Pay: $18.00–$22.00 per hour.

Benefits for temporary role (eligible participants): Medical, dental & vision; critical illness, accident, and hospital coverage; 401(k) retirement plan; life insurance; disability (short & long term); health spending account; transportation benefits; employee assistance program; paid time off/leave.

Workplace

Fully onsite, Brentwood, TN.

Equal Opportunity Employment

TEKsystems is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.