VIP Customer Support Pro — Tech-Savvy Troubleshooter

Aristocrat Interactive; Manchester (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Aristocrat Interactive is seeking a dedicated Customer Service Agent to support VIP clients and deliver world-class service. You will diagnose technical issues across computer, tablet, and mobile apps, handle high volumes of calls, chats, and emails, and communicate exclusive marketing offers.

A collaborative teammate with strong communication skills is essential. The role emphasizes proactive problem-solving, feedback-driven improvement, and a commitment to meeting performance targets in a

Qualifications

• Proven experience in a customer service role.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems associated with different applications.
• Strong problem-solving skills and a proactive approach to customer support.
• Ability to handle high volumes of inbound and outbound interactions efficiently.
• Experience in communicating marketing deals and updates to clients.
• Capability to offer constructive feedback aimed at improving service quality.
• Ambitious and goal-oriented approach with a track record of meeting performance targets.
• Familiarity with Freshworks CRM and customer service tools.
• A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.

Responsibilities

• Offer focused assistance to clients, handling account, product, and service questions.
• Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing offers and updates with clients.
• Offer insights on service gaps and customer feedback to elevate service standards.
• Meet and exceed set performance goals and targets.

Skills

Customer service

Communication skills

Technical problem solving

Multi-channel support

Marketing offers communication

Feedback for service quality

Target driven

Freshworks CRM

Team player

Proactive approach

Job description

Aristocrat Interactive is seeking a dedicated Customer Service Agent to support VIP clients and deliver world-class service. You will diagnose technical issues across computer, tablet, and mobile apps, handle high volumes of calls, chats, and emails, and communicate exclusive marketing offers.

A collaborative teammate with strong communication skills is essential. The role emphasizes proactive problem-solving, feedback-driven improvement, and a commitment to meeting performance targets in a