VIP Customer Support Agent — Tech & Service Excellence

Aristocrat Leisure; Manchester (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Aristocrat Leisure is seeking a dedicated Customer Service Agent to support VIP clients across our gaming and tech platforms in a fast-paced environment. You will resolve complex product and account questions, diagnose technical issues on devices, and manage inbound/outbound interactions with a proactive service mindset.

The role emphasizes excellent communication, problem-solving, and the ability to relay marketing offers and updates to clients.

Qualifications

• Proven experience in a customer service role.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems associated with different applications.
• Strong problem-solving skills and a proactive approach to customer support.
• Ability to handle high volumes of inbound and outbound interactions efficiently.
• Experience in communicating marketing deals and updates to clients.
• Capability to offer constructive feedback aimed at improving service quality.
• Ambitious and goal-oriented approach with a track record of meeting performance targets.

Responsibilities

• Offer focused assistance to clients, handling account, product, and service questions.
• Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing offers and updates with clients.
• Offer insights on service gaps and customer feedback to elevate service standards.
• Meet and exceed set performance goals and targets.

Skills

Customer service

Communication

Problem solving

CRM software

Tools

Freshworks

Job description

Aristocrat Leisure is seeking a dedicated Customer Service Agent to support VIP clients across our gaming and tech platforms in a fast-paced environment. You will resolve complex product and account questions, diagnose technical issues on devices, and manage inbound/outbound interactions with a proactive service mindset.

The role emphasizes excellent communication, problem-solving, and the ability to relay marketing offers and updates to clients.