VIP Customer Support Agent — Tech & Service Excellence

Aristocrat Leisure

Manchester (NH)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Job summary

Aristocrat Leisure is seeking a dedicated Customer Service Agent to support VIP clients across our gaming and tech platforms in a fast-paced environment. You will resolve complex product and account questions, diagnose technical issues on devices, and manage inbound/outbound interactions with a proactive service mindset.

The role emphasizes excellent communication, problem-solving, and the ability to relay marketing offers and updates to clients.

Qualifications

Proven experience in a customer service role.
Outstanding communication and interpersonal skills.
Ability to diagnose intricate technical problems associated with different applications.
Strong problem-solving skills and a proactive approach to customer support.
Ability to handle high volumes of inbound and outbound interactions efficiently.
Experience in communicating marketing deals and updates to clients.
Capability to offer constructive feedback aimed at improving service quality.
Ambitious and goal-oriented approach with a track record of meeting performance targets.

Responsibilities

Offer focused assistance to clients, handling account, product, and service questions.
Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
Share exclusive marketing offers and updates with clients.
Offer insights on service gaps and customer feedback to elevate service standards.
Meet and exceed set performance goals and targets.