Customer Experience Specialist, Tech Support

Digital Risk, LLC.; San Antonio (TX); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

High-visibility program

Flexible after training

Collaborative culture

Growth opportunities

Cross-train across lines

Job summary

Digital Risk, LLC. is seeking a Customer Service VIP Specialist to join the Platinum Team and serve as a trusted advocate for customers. You will handle complex inquiries, resolve escalated issues, and ensure a seamless journey across touchpoints.

The role demands proactive problem-solving, emotional intelligence, and adaptability in a dynamic environment. As a brand-new program, flexibility is essential as demands evolve.

Qualifications

• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM platforms such as Salesforce or Workflow Manager (WFM).
• Familiarity with Microsoft Office tools.
• Strong analytical abilities to identify patterns and insights in customer behavior.
• Comfortable working in a Secure Workspace (SWS) environment.

Responsibilities

• Front-line brand ambassador, providing exceptional support across interactions.
• Respond to and resolve escalated concerns with professionalism and collaboration.
• Transform neutral or negative experiences into positive outcomes through proactive engagement.
• Demonstrate empathy, patience, and a consistently positive attitude.

Skills

Customer service

Account management

Customer success

Verbal communication

Written communication

CRM platforms

Microsoft Office

Analytical thinking

Secure Workspace (SWS)

Tools

Salesforce

Workflow Manager (WFM)

Microsoft Office

Job description

Digital Risk, LLC. is seeking a Customer Service VIP Specialist to join the Platinum Team and serve as a trusted advocate for customers. You will handle complex inquiries, resolve escalated issues, and ensure a seamless journey across touchpoints.

The role demands proactive problem-solving, emotional intelligence, and adaptability in a dynamic environment. As a brand-new program, flexibility is essential as demands evolve.