VIP Tech Support Specialist - Hybrid, High-Touch Care

Aristocrat; United States; Hybrid; USD 24,796 - 34,922; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan with employer matching

Job summary

Aristocrat is seeking a VIP Customer Service Agent to provide exceptional assistance to our VIP clients via phone, chat, and email. This role involves troubleshooting complex issues, sharing marketing deals, and upholding the company's commitment to outstanding service.

The ideal candidate will have 2+ years of call center experience, excellent communication skills, and a capability to maintain a hybrid work schedule. A comprehensive benefits package is included with the position.

Qualifications

• 2+ years of experience in inbound/support call centers, preferably in a VIP role.
• Capability to maintain a hybrid work schedule with dependable internet.
• Must be camera-ready while working.

Responsibilities

• Offer focused assistance to VIP clients through multiple channels.
• Troubleshoot complex technical issues.
• Share exclusive marketing deals with VIP clients.

Skills

Excellent written and verbal communication skills

Experience in inbound/support call centers

Proficient in computers and Windows Office programs

Strong interpersonal skills

Excellent grammatical and typing/data entry skills

Ability to work independently

Highly organized with outstanding time-management skills

Education

High school diploma or GED, or equivalent experience

Some college preferred

Job description

Aristocrat is seeking a VIP Customer Service Agent to provide exceptional assistance to our VIP clients via phone, chat, and email. This role involves troubleshooting complex issues, sharing marketing deals, and upholding the company's commitment to outstanding service.

The ideal candidate will have 2+ years of call center experience, excellent communication skills, and a capability to maintain a hybrid work schedule. A comprehensive benefits package is included with the position.