Hybrid Customer Support Agent — Tech & VIP Services

GamblingCareers.com; DeWitt (MI); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan with employer matching

Job summary

Aristocrat Interactive is hiring a Customer Service Agent in a full-time role to support players and ensure a seamless gaming experience. The position requires handling inquiries across accounts, products, and services, along with troubleshooting on computers, tablets, and phones.

The role demands strong communication, camera-ready presence, and the ability to work a hybrid schedule with reliable internet and some travel to the office.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a high school diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service standards.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLA for chats and phone call inquiries in under 45 seconds.

Skills

Communication skills

Typing 90 wpm

Windows OS knowledge

Troubleshooting devices

Independent worker

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

Aristocrat Interactive is hiring a Customer Service Agent in a full-time role to support players and ensure a seamless gaming experience. The position requires handling inquiries across accounts, products, and services, along with troubleshooting on computers, tablets, and phones.

The role demands strong communication, camera-ready presence, and the ability to work a hybrid schedule with reliable internet and some travel to the office.