VIP Gaming Support Specialist

Aristocrat Interactive; Tulsa (OK); On-site; USD 51,577,000 - 70,776,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off

Job summary

Aristocrat Interactive is seeking a Player Support Representative in Tulsa to deliver exceptional customer support across chat, email, and calls. You will assist players with accounts, products, and services, troubleshoot issues on computers, tablets, and mobile devices, and communicate promos to VIP customers.

The role demands strong communication, 0–2 years experience, and the ability to work in a fast-paced environment.

Qualifications

• 0–2 years of customer support or call center experience preferred.
• Be at least 21 years of age.
• High school graduate or equivalent; some college coursework preferred.

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services.
• Troubleshoot technical issues across computers, tablets, and mobile devices.
• Handle live chat, email communications, inbound/outbound calls.
• Communicate promotional offers and updates to VIP customers.
• Identify and feed back on service issues or customer concerns.
• Maintain customer confidentiality and data security standards.
• Meet daily performance targets (≈70 contacts across channels).
• Adhere to SLAs, including 45-second chat/call response.

Skills

Customer support experience

Typing 90+ WPM

Microsoft Office

Problem solving

Strong communication

Independent work

Time management

Device troubleshooting

Camera-ready on video

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Aristocrat Interactive is seeking a Player Support Representative in Tulsa to deliver exceptional customer support across chat, email, and calls. You will assist players with accounts, products, and services, troubleshoot issues on computers, tablets, and mobile devices, and communicate promos to VIP customers.

The role demands strong communication, 0–2 years experience, and the ability to work in a fast-paced environment.