VIP Client Tech Support Specialist

Aristocrat; Manchester (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Annual bonuses

Health benefits

Paid time off

Retirement plans

Insurance coverage

Job summary

Aristocrat is seeking a Customer Service Agent to deliver world-class support to VIP clients in a fast-paced environment. You will address account, product, and service questions and resolve complex app-related issues across devices.

The role emphasizes proactive communication, collaboration with teammates, and the ability to share exclusive marketing offers while maintaining high service standards.

Qualifications

• Proven experience in a customer service role.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems with various apps.
• Capable of handling high volumes of inbound/outbound interactions.
• Experience communicating marketing deals and updates to clients.

Responsibilities

• Provide focused assistance to clients on account, product, and service questions.
• Diagnose and resolve technical problems related to computer, tablet, and cell phone apps.
• Handle advanced inbound calls, real-time chat, and emails; perform outbound calls as needed.
• Share exclusive marketing offers and updates with clients.
• Provide feedback on service gaps to improve quality and satisfaction.
• Meet and exceed performance targets.

Skills

Customer service

Excellent communication

Technical problem solving

Proactive feedback

Multi-channel handling

Team player

Marketing offers knowledge

High-volume support

Tools

Freshworks CRM

Job description

Aristocrat is seeking a Customer Service Agent to deliver world-class support to VIP clients in a fast-paced environment. You will address account, product, and service questions and resolve complex app-related issues across devices.

The role emphasizes proactive communication, collaboration with teammates, and the ability to share exclusive marketing offers while maintaining high service standards.