VIP Client Tech Support Specialist

Aristocrat

Manchester (NH)

On-site

USD 38,000 - 52,000

Full time

11 days ago

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Benefits offered by this job

Annual bonuses

Health benefits

Paid time off

Retirement plans

Insurance coverage

Job summary

Aristocrat is seeking a Customer Service Agent to deliver world-class support to VIP clients in a fast-paced environment. You will address account, product, and service questions and resolve complex app-related issues across devices.

The role emphasizes proactive communication, collaboration with teammates, and the ability to share exclusive marketing offers while maintaining high service standards.

Qualifications

Proven experience in a customer service role.
Outstanding communication and interpersonal skills.
Ability to diagnose intricate technical problems with various apps.
Capable of handling high volumes of inbound/outbound interactions.
Experience communicating marketing deals and updates to clients.

Responsibilities

Provide focused assistance to clients on account, product, and service questions.
Diagnose and resolve technical problems related to computer, tablet, and cell phone apps.
Handle advanced inbound calls, real-time chat, and emails; perform outbound calls as needed.
Share exclusive marketing offers and updates with clients.
Provide feedback on service gaps to improve quality and satisfaction.
Meet and exceed performance targets.

Skills

Customer service

Excellent communication

Technical problem solving

Proactive feedback

Multi-channel handling

Team player

Marketing offers knowledge

High-volume support

Tools

Freshworks CRM

Job description

The role emphasizes proactive communication, collaboration with teammates, and the ability to share exclusive marketing offers while maintaining high service standards.

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