Customer Experience Specialist – Hybrid Tech Support

Aristocrat; United States; Hybrid; USD 24,796 - 34,026; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) plan with employer matching

Job summary

Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. You will handle inquiries about accounts, products, and services, troubleshoot tech issues on computers and devices, and manage chats, emails, and calls.

The role requires a hybrid schedule, camera-ready presence, and a focus on fast SLA performance. Qualifications include 0–2 years in support, 21+ with a HS diploma (some college preferred), strong communication, and

Qualifications

• 0–2 years inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills.
• Able to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office programs; able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Stay updated on protocols and work toward 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Inbound call center experience

Excellent written and verbal English

Camera-ready

Typing 90 wpm

Independent with initiative

Strong communication skills

Time management

Education

High School diploma or equivalent

Some college preferred

Tools

Windows Office

Job description

Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. You will handle inquiries about accounts, products, and services, troubleshoot tech issues on computers and devices, and manage chats, emails, and calls.

The role requires a hybrid schedule, camera-ready presence, and a focus on fast SLA performance. Qualifications include 0–2 years in support, 21+ with a HS diploma (some college preferred), strong communication, and