VIP Customer Service Agent

Aristocrat; United States; Hybrid; USD 24,796 - 34,922; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan with employer matching

Job summary

Aristocrat is seeking a VIP Customer Service Agent to provide exceptional assistance to our VIP clients via phone, chat, and email. This role involves troubleshooting complex issues, sharing marketing deals, and upholding the company's commitment to outstanding service.

The ideal candidate will have 2+ years of call center experience, excellent communication skills, and a capability to maintain a hybrid work schedule. A comprehensive benefits package is included with the position.

Qualifications

• 2+ years of experience in inbound/support call centers, preferably in a VIP role.
• Capability to maintain a hybrid work schedule with dependable internet.
• Must be camera-ready while working.

Responsibilities

• Offer focused assistance to VIP clients through multiple channels.
• Troubleshoot complex technical issues.
• Share exclusive marketing deals with VIP clients.

Skills

Excellent written and verbal communication skills

Experience in inbound/support call centers

Proficient in computers and Windows Office programs

Strong interpersonal skills

Excellent grammatical and typing/data entry skills

Ability to work independently

Highly organized with outstanding time-management skills

Education

High school diploma or GED, or equivalent experience

Some college preferred

Job description

At Aristocrat, we take pride in crafting world‑class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry.

What You'll Do

• Offer focused assistance to VIP clients, handling account, product, and service questions.
• Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real‑time chat, and emails, and proactive outbound calls.
• Share exclusive marketing deals and updates with VIP clients.
• Deliver feedback on service shortcomings and client input to improve service quality.
• Ensure confidentiality and security of VIP client information.
• Uphold and promote the company values, staying updated on all protocols and developments.
• Meet and exceed set performance goals and targets.
• Maintain a positive and enjoyable work environment.

What We're Looking For

• Excellent written and verbal communication skills.
• 2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.
• Minimum age of 21, high school diploma or GED, or equivalent experience required; some college preferred.
• Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment.
• Capability to travel to the office for at least 50% of scheduled shifts.
• Must be camera‑ready while working.
• Proficient in computers and Windows Office programs.
• Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
• Strong interpersonal skills with a professional and courteous demeanor.
• Diligent with excellent grammatical and typing/data entry skills.
• Ability to work independently, applying good judgment and initiative.
• Thrives in a fast‑paced, dynamic environment, maintaining high service standards.
• Highly organized with outstanding time‑management skills.
• Previous technical support experience is highly desirable.

Pay Range

$18.00 - $25.35 per hour

Benefits

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. More details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. You may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide; compliance with these requirements is a condition of employment.

Work Authorization

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full‑time basis without the need for current or future visa sponsorship.