VIP Gaming Support Specialist

Aristocrat Gaming; Tulsa (OK); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) with employer matching

Job summary

Aristocrat Interactive is seeking a Player Support Representative to deliver outstanding support to our players across live chat, email, and calls, ensuring a remarkable gaming experience. You’ll troubleshoot issues on computers, tablets and mobile, communicate offers to VIPs, meet daily targets, and uphold data security and SLAs while staying current with internal processes.

This role includes benefits such as health, dental, and vision insurance, paid time off, and a 401(k) plan with employer

Qualifications

• 0–2 years of customer support or call center experience preferred.
• Be at least 21 years of age.
• High school graduate or equivalent; some college coursework preferred.
• Strong problem-solving skills with the ability to think critically and resolve issues efficiently.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a customer-first approach.
• Comfortable being camera-ready while working.
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred.
• Experience troubleshooting computers, smartphones, and tablets.
• Diligent with strong grammar, typing, and data entry accuracy.
• Ability to work independently with good judgment and discretion.
• Highly organized with strong time management skills.
• Capacity to excel in a dynamic, high-demand setting.
• Previous technical support experience is a plus.

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, advance, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Uphold internal processes and protocols
• Meet daily performance targets (approximately 70 customer contacts across channels)
• Adhere to SLAs, including responding to chats and calls within 45 seconds

Skills

Customer support

Communication

Problem solving

Interpersonal skills

Time management

Independent work

Typing 90+ WPM

Data entry accuracy

Grammar accuracy

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Job description

Aristocrat Interactive is seeking a Player Support Representative to deliver outstanding support to our players across live chat, email, and calls, ensuring a remarkable gaming experience. You’ll troubleshoot issues on computers, tablets and mobile, communicate offers to VIPs, meet daily targets, and uphold data security and SLAs while staying current with internal processes.

This role includes benefits such as health, dental, and vision insurance, paid time off, and a 401(k) plan with employer