VIP Club Supervisor — Guest Experience Leader

Grand Sierra Resort

Reno (NV)

On-site

USD 42,000 - 54,000

Full time

6 days ago

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Job summary

Grand Sierra Resort in Reno is seeking a Rewards Desk Supervisor to oversee daily operations at the rewards desk and ensure guest satisfaction. You will manage staffing, run daily reports, and coordinate with VIP guests and marketing to optimize guest service.

The role requires casino supervision experience, strong communication, and the ability to train new hires across club policies and procedures. A gaming license is required and flexible shifts are expected.

Qualifications

4–6 months casino and supervisor experience required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Responsibilities

Oversee daily operations at the rewards desk.
Maintain and update all operational manuals.
Coordinate staffing and breaks to ensure efficiency.
Run daily reports and monitor task sheets for supervised team.
Respond to guest inquiries with a positive, clear voice and troubleshoot concerns regarding data in the tracking system.
Assist in special events as needed.
Build and maintain relationships with VIP guests.
Submit purchasing orders and inventory requisitions weekly to maintain stock.
Identify potential concerns and report to leadership.
Train new hires in Club Policies and Procedures.