Showroom Guest Experience Host

Grand-Sierra-Resort-and-Casin; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Grand Sierra Resort and Casino in Reno seeks a front-of-house associate to greet guests, resolve issues, and provide accurate information about hotel services and events. You will assist with seating, event setup, and maintaining a welcoming atmosphere across shifts.

The role requires strong communication, problem-solving, and the ability to follow instructions quickly and accurately. Candidates must be 18+ and able to work holidays, nights, and weekends.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to read, write, and do basic math.
• Comfortable with following instructions and memorization.
• Flexible to work all shifts, including holidays, nights, and weekends.
• Must be at least 18 years old.

Responsibilities

• Maintain a positive attitude with guests and team members.
• Identify guests' challenges, diffuse situations, and provide service recovery.
• Listen to guest inquiries and respond clearly and positively.
• Relay accurate information about hours, services, restaurants, meetings, shuttle, etc.
• Check tickets for seating and direct guests to seats.
• Set up showroom seating using linens and numbers.
• Stand at the podium during events to stay visible to guests.
• Perform other duties as assigned.

Skills

communication

problem-solving

reading

writing

math

analyzing

instructing

following instructions

memory

flexible shifts

aged 18+

Education

Any combination of education, training, or experience

Job description

Grand Sierra Resort and Casino in Reno seeks a front-of-house associate to greet guests, resolve issues, and provide accurate information about hotel services and events. You will assist with seating, event setup, and maintaining a welcoming atmosphere across shifts.

The role requires strong communication, problem-solving, and the ability to follow instructions quickly and accurately. Candidates must be 18+ and able to work holidays, nights, and weekends.